Terms and Conditions

skilledrabbit.ai / Skilled Rabbit Version 1.3 · Effective date: 2026-10-06

Article 1 — Definitions

In these terms, the following definitions apply:

Provider: skilledrabbit.ai, operated by Sjors van de Wiel, The Netherlands.

Platform: the online training platform accessible via skilledrabbit.ai.

Training: the digital training products offered via the platform, each offered as one subscription, collectively referred to as "Skilled Rabbit."

Customer: any natural person or legal entity who creates an account or purchases a Training via the platform.

Agreement: the distance contract between the Provider and the Customer regarding access to and use of the Training.

Digital content: the training modules, instructions, assignments, progress tracking, and other digital materials accessible via the platform.

Article 2 — Applicability

2.1 These terms apply to all offers, agreements, and deliveries via the platform.

2.2 Deviations are only valid if agreed in writing.

2.3 During the Test Period (Article 3), accounts are created by invitation only. The Customer accepts these terms by accepting the test agreement in the Platform (Article 3.3), not by creating an account. Payment is only required for access to paid content (Article 6).

Article 3 — Test Period

3.1 Until the Provider announces otherwise, the Platform is offered as a test version (the "Test Period"). During the Test Period errors and interruptions can occur, and Article 8.2 and 8.3 (availability and maintenance notice) do not apply.

3.2 During the Test Period access to the Platform is free of charge. The Provider asks participants for feedback, for example in the weekly check-in or with Finney's feedback and bug commands. Giving feedback is voluntary; nothing depends on it.

3.3 Only persons aged 18 or older may take part. Before first use, each participant confirms once in the Platform that they are 18 or older and accept the points of the test agreement. The Provider records which version of that text was accepted, in which language, and when (see the privacy policy).

3.4 A participant can stop at any time. After they have accepted the test agreement they can delete their account and data themselves at /account/data; at any time, also before accepting, they can ask for this by e-mail to privacy@skilledrabbit.ai.

3.5 The Provider decides when the Test Period ends and announces this by e-mail at least 30 days in advance. No participant moves to a paid subscription automatically; continuing after the Test Period is the participant's own choice, at the prices and terms then published.

Article 4 — The Offer

4.1 The offer on the platform is non-binding and may be changed at any time.

4.2 Obvious errors or mistakes in the offer (such as a price of €0.00 caused by a technical fault) do not bind the Provider.

4.3 Current pricing is published on the platform. The subscription page of each Training shows its live price at any given time.

Article 5 — The Agreement

5.1 The agreement is concluded at the moment the Customer completes a payment and Paddle has confirmed the payment to the Provider.

5.2 The Provider does not send a separate confirmation email for a subscription. Paddle, as Merchant of Record, is the seller on the Customer's invoice.

5.3 The Provider is entitled to refuse an order or impose additional conditions, including in cases of reasonable suspicion of fraud or misuse.

Article 6 — Prices and Payment

6.1 All prices are in euros. VAT is calculated based on the Customer's country in accordance with European VAT rules for digital services.

6.2 Payment is made through Paddle, our Merchant of Record, with the payment methods offered at checkout (card, Apple Pay, Google Pay and PayPal).

6.3 Each Training is offered as one subscription. Access to paid content lasts while the subscription is active. If the Customer cancels, access continues until the end of the current paid period, after which it ends. Access also ends if the account is deleted or the Provider terminates the agreement pursuant to Article 11.

6.4 The first three weeks of each Training, counted from the week the Training starts, are free; no payment is needed for them.

6.5 In the event of a failed payment, access to paid content continues until the end of the current paid period and then lapses until payment has been made.

Article 7 — No Right of Withdrawal — Non-Refundable Digital Content

7.1 Non-refundable. All purchases of digital content on the platform are non-refundable.

7.2 Pursuant to Article 16(m) of the European Consumer Rights Directive (2011/83/EU), the right of withdrawal does not apply to the supply of digital content which is not supplied on a tangible medium, where performance has begun with the consumer's prior express consent and acknowledgement that they thereby lose their right of withdrawal.

7.3 Before each payment, the Customer must explicitly confirm the following statement at checkout:

"I understand that I receive immediate access to digital content after payment and thereby waive my right of withdrawal under Article 16(m) of the EU Consumer Rights Directive. No refunds."

7.4 From the moment access has been granted to the purchased content, no refund is possible. This also applies if the Customer has not opened or used the content.

7.5 Exception — no-access guarantee: If the Provider demonstrably fails to grant access to the purchased content due to a technical fault on the Provider's side, the Customer is entitled to restoration of access or, if restoration is not possible, a full refund. The Customer must report this within 14 days of purchase via support@skilledrabbit.ai.

Article 8 — Delivery and Access

8.1 Access to paid content is granted as soon as payment is confirmed by Paddle, generally within seconds of completing payment.

8.2 The Provider aims for platform availability of 99% per year, measured on a monthly basis, excluding planned maintenance.

8.3 Planned maintenance is announced at least 24 hours in advance via email or via a notice on the platform, unless emergency repairs make this impossible.

8.4 The Provider is not liable for temporary unavailability of the platform due to maintenance, outages at third-party suppliers (Supabase, Paddle, hosting providers), or force majeure.

Article 9 — Licence

9.1 The Provider grants the Customer a personal, non-exclusive, non-transferable, and non-sublicensable right to use the Training.

9.2 The Customer may use the content solely for personal, non-commercial purposes. It is not permitted to:

• copy, distribute, or publicly disclose the content in whole or in part;
• use the content as the basis for a paid training product or course of one's own;
• share login credentials with others.

9.3 Commercial use by multiple people (team or enterprise) is subject to separate licence terms. Contact hello@skilledrabbit.ai.

9.4 The Provider retains all intellectual property rights in the content, the platform, and associated materials.

Article 10 — Customer Obligations

10.1 The Customer is responsible for keeping their login credentials confidential.

10.2 The Customer must report unauthorized use of their account to the Provider immediately.

10.3 It is not permitted to use the platform for:

• distributing malware or harmful code;
• systematic scraping or harvesting of content;
• attempting unauthorized access to the system or other accounts;
• any use contrary to applicable law.

10.4 In the event of a breach of Article 10, the Provider is entitled to suspend or terminate access immediately without refund.

Article 11 — Suspension and Termination

11.1 The Provider may suspend access or terminate the agreement if:

• the Customer breaches these terms (Article 10);
• there are reasonable grounds to suspect fraud or misuse;
• a court order or legal obligation requires it.

11.2 Upon termination due to default by the Customer, the right to a refund lapses (see Article 7 — purchases are non-refundable regardless).

11.3 The Provider may decide to discontinue the platform or specific products with a minimum notice period of 90 days.

Article 12 — Liability

12.1 The Provider is not liable for indirect loss, consequential loss, lost profits, or loss resulting from decisions the Customer makes based on the training content.

12.2 The Training is educational in nature. The Provider does not guarantee that the Customer will have a working application upon completion, will generate revenue, or will have mastered specific technical skills. Results depend on the Customer's effort and circumstances.

12.3 If the Provider is liable for direct loss, such liability is limited to the amount paid by the Customer for the relevant product.

12.4 This limitation does not apply in cases of intentional misconduct or gross negligence on the part of the Provider.

Article 13 — Force Majeure

13.1 The Provider is not liable for failures resulting from force majeure, including outages at third-party service providers (Supabase, Paddle, hosting providers), DDoS attacks, government measures, or other circumstances beyond the Provider's control.

Article 14 — Complaints

14.1 Complaints regarding the performance of the agreement may be submitted via support@skilledrabbit.ai, as promptly and as fully described as possible.

14.2 The Provider will respond within 14 days. If a complaint requires more time, the Customer will receive an acknowledgement within 14 days with an indication of the expected resolution timeline.

14.3 If a complaint is not resolved to the Customer's satisfaction, the Customer may refer the matter to the competent court (Article 15) or, for consumers, to the European Commission's ODR platform via ec.europa.eu/consumers/odr.

Article 15 — Governing Law and Jurisdiction

15.1 Dutch law applies to all agreements.

15.2 Disputes will be submitted to the competent court in the Netherlands, unless mandatory law prescribes a different court.

15.3 Consumers may always invoke the mandatory consumer protection provided by the law of their country of residence, even where Dutch law applies.

Article 16 — Analytics and Cookies

This platform does not use cookies for analytics. We use PostHog for product analytics, hosted in the EU region (eu.i.posthog.com), without cookies or local storage, without automatic click capture and without session recording.

When you are signed in, the events we send carry your account's internal id as a pseudonym — never your name or email address.

We use only functional cookies — cookies strictly necessary for the platform to work — and no tracking, analytics or advertising cookies, so no cookie banner is required. Sections 6 and 9 of the privacy policy describe analytics and cookies in full.

Article 17 — Email Communications

By using this platform, you may receive the following emails:

• Account emails — such as your invitation with a temporary password, password resets, confirmations when you change your email address, and a one-time sign-in link when you claim a sample lesson or an administrator sends you one. These are transactional and cannot be unsubscribed from.
• Training emails — your certificate when you earn one, a confirmation when you report a bug, and a reminder an administrator may send if you have been away for a while.
• Test Period emails — the weekly beta check-in. Answering it is voluntary (Article 3.2).
• Inactivity notice — one notice before an inactive account is deleted (privacy policy, section 4).
• Waitlist emails — a confirmation when you apply to a waitlist, and a reminder about your application. They are sent only if you give your consent on the waitlist form. To stop them, ask privacy@skilledrabbit.ai to remove your application.

All emails are sent via Brevo, our email service provider. We do not send newsletters or marketing email.

Article 18 — Amendments to These Terms

18.1 The Provider is entitled to amend these terms.

18.2 Amendments will be announced by email at least 30 days before they take effect.

18.3 If the Customer does not accept the amendment, they may terminate the agreement before the amendment's effective date. Access to already-purchased content will be retained until the end of the notice period.

Article 19 — Contact

skilledrabbit.ai Operated by Sjors van de Wiel The Netherlands

General: hello@skilledrabbit.ai Support: support@skilledrabbit.ai Privacy: privacy@skilledrabbit.ai